Frequently Asked Questions
Have you ever used Uber or Lyft to request a ride? If you have, you’re already familiar with an on-demand or microtransit-type service. Instead of relying on fixed-route transit at fixed times, you will be able to request rides as-needed from Golden Empire Transit District. If RYDE is available in your area, it will show up as a colored card when you open the TransLoc app. RYDE is an on-demand, curb-to-curb shuttle service offered by GET in the southwest area of Bakersfield (Hwy 99, Panama Ln, Old River Rd and Rosedale Hwy). Within the zone, rides are only $3.50 one-way and offered seven days a week as part of the pilot program.
RYDE can take you anywhere within the zone — restaurants, shopping centers, movies, medical offices, music lessons, bus stops. You decide where you want to go — and when. The zone will be within Hwy 99, Panama Ln, Old River Rd and Rosedale Hwy. Once you book a RYDE: • If you are staying in the zone, RYDEwill take you curb-to-curb. • If you are leaving the zone, RYDE will take you to the transit hubs where you will connect to the existing GET route system. • If you start your trip outside of the zone, you can connect to RYDE at any of these hubs: • Southwest Transit Center • Walmart on Panama • Northwest Promenade • CSUB • All bus stops within the zone
• Use the app to schedule and pay for your trip. Simply enter your information regarding pickup location and time, destination, and billing. • Use the app to schedule your trip and pay in cash when boarding. Drivers do not carry cash, so please remember to bring exact change. • You can schedule a RYDE trip by phone at 661-869-6380 and pay cash when you are picked up. • You can walk up to a RYDE vehicle, if one is located within the zone, just remember to tell the driver where you are going.
Once you’ve scheduled a ride, click View Ride and you will be taken to a live map showing your pickup and drop-off locations along with the vehicle itself. This page also displays your estimated pickup time. We will also send a text message to the phone number you provided for your account (Note: you will not receive text messages if you did not provide a mobile phone number for your account). This message will be sent between 3-5 minutes prior to the vehicle arriving to your pickup location, giving you plenty of time to prepare and be waiting for the vehicle. A text message will also be sent to you when the driver arrives at your location to provide yet another reminder to go to the vehicle.
Canceling a ride is simple. To do so, follow these steps: 1. Sign into the OnDemand system via the app or your computer. 2. On the left-hand menu, tap or click My Rides. 3. Tap or click the ride you would like to cancel. Tap or click the Cancel Ride button at the bottom of the screen. Your ride is now canceled.
No. If you wish to change your ride or schedule a new one, you must cancel the one you currently have scheduled.
All users have the ability to enable the Wheelchair Access Required option before confirming their trip. The OnDemand system will send wheelchair-enabled vehicles to users who enable the Wheelchair Access Required option.
Each ride is $3.50 one-way per rider and can be paid on the TransLoc App or cash onboard. Drivers do not carry cash, so please remember to bring exact change.
If RYDE is available in your area, it will show up as a colored card when you open the TransLoc app. If you are not seeing one of these colored cards, it is likely that one of the following is true: 1. You are currently outside of scheduled service hours, but you can still request a ride using the in-advance feature (by altering the time from ASAP to a time within service hours). 2. You are currently not located within an area serviced by RYDE.
The TransLoc system uses a constantly-learning algorithm to determine when it will arrive. A 15 minute arrival prediction can be interpreted as “it should take the vehicle 15 minutes to get to the stop from where it is now.” Service outages, unusual traffic, and duckling crossings are unpredictable; arrival predictions will constantly update to give our estimated time for a vehicle behaving normally.
RYDE does not run on a schedule like fixed-route bus service. RYDE picks up and delivers riders to their destination on demand. Within the zone riders can go wherever they want during hours of operation.
Like other rideshare services, RYDE will pick you up and take you where you want to go within the service area, but there are some differences: • Other on-demand services can use surge pricing to charge more during busier times. The RYDE price stays the same all day. • Other services employ independent operators. RYDE drivers are professionals who have undergone rigorous background checks and safety training. RYDE has safety cameras on the vehicles.
Yes. As ride requests come into the system, your ride may be grouped with other riders going to similar destinations within the zone.
Ryders will be picked up and dropped off curb-to-curb within the zone. Traveling outside of the zone, riders can connect to the existing route system at any of the GET hubs within the zone: • Southwest Transit Center • Walmart on Panama • Northwest Promenade • CSUB • All bus stops within the zone
Our goal is to keep wait time between 15 and 30 minutes. If you book your trip using the TransLoc App, you will receive real-time predictions as soon as a vehicle has been assigned. Your RYDE will wait at your pick up point for up to 5 minutes.
You can track your ride through the TransLoc app. Download the app in the Apple Store or on Google Play. Once you are the next pickup, your ride card will be updated and you will be able to see the estimated time of arrival updates as your ride moves towards you. If you provide your mobile number in your account, you will also receive text alerts when your ride is on it’s way.
Anyone can RYDE. Children thirteen years and under must be accompanied on RYDE by a fare-paying passenger 14 years and up. Up to three children five years old or under may ride free with the fare-paying passenger. Customers 6 years and older pay RYDE fare.
Children must ride properly buckled in the vehicle’s back seat in a car seat or booster seat until they are eight years of age or at least 4’9” tall per California law. GET does not provide car seats or booster seats.
RYDE vehicles are compact, fuel-efficient CNG shuttles that can comfortably accommodate 8 people and all vehicles are wheelchair accessible.
Yes. RYDE is accessible for all passengers, just request a ride on the app or call in at 661-869-6380 and pay cash when you are picked up.
Please limit yourself to two small carry-on items that fit on your lap or under the seat. Carts cannot exceed 30” tall, 18” wide and 18” deep (not including wheels and handle). Carts, strollers, and carry-ons must be loaded in a single trip without assistance and cannot block aisles or doors or take seats, with the exception of a customer provided car or booster seat for children.
RYDE is operated by Golden Empire Transit District.
Yes. You can book reservations for up to 8 riders using the app. Enter your information and select the number of passengers in your party. Ryde riders traveling together must board and de-board at the same locations with the person who booked the reservation. Each rider needs to pay the $3.50 fare.
You can use the TransLoc app to explore fixed-route transit near you. The app also has trip-planning functionality where you can type in a destination and it will show you options and fares for ways to get there from where you are using transit.
No. RYDE will be provided in addition to the current GET Bus transit services.
We love to hear from riders! Look for the “App comments” section of the settings menu in the app to send feedback. You can also send an email to firstname.lastname@example.org.